Policy
You can exchange any item within 7 days of purchase if the item is unused, with the original tags still attached and in its original packaging — which must be in pristine condition.
Please note that you are responsible for the cost of returning items to us. Exchanges will be processed once we receive and inspect the original product.
Contact us first
Reach out via email or phone within 7 days of receiving your order to initiate an exchange.
Package the item securely
Ensure the item is unused, with original tags attached and in its original packaging.
Ship it to our return address
You are responsible for return shipping costs. Once received, we'll process your exchange promptly.
Return Address
Chez Kam
620 Armstrong Road
Shelburne, ON L9V 3V6
Canada
Get in Touch
Contact Us About a Return